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RETURN POLICY

RETURNS AND EXCHANGES
We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. 
Items should be returned unused and with all Flowers and Ruffles tags still attached. Returns that are damaged or soiled will not be accepted and will be returned to the customer.

All returns should be requested before you send your item(s) back to us to allow for easy identification and prompt processing. 

ARRANGING YOUR EXCHANGE OR RETURN

You must request your exchange or return and send your unwanted items back to us within 30 days for a refund of the value of the item only, or an exchange on the same item in a different size, based on stock availability. If you need to return or exchange an item, email us at info@flowersandruffles.com with your order number and the reason for return.

RETURNING YOUR PURCHASE

Making a return for a refund, store credit, or exchange is easy. All items must be sent back to us within 30 days of receiving your order. Any unused merchandise shall be returned by mail.
Returns made within 30 days of the order delivery date will be issued a full refund to the original form of payment. Returns made after 30 days of the order delivery date will be refunded via an emailed e-merchandise credit. Made to order items cannot be exchanged or returned.

EXCHANGES

Please note you can only exchange items for a different size, based on stock availability. If you wish to exchange your item for an alternative product, we suggest that you return it for store credit and purchase the new item separately.

REFUNDS

All refunds will be credited to your original form of payment. All refunds will be issued as soon as we receive your return package. Unfortunately, we cannot refund shipping charges.

Returns made within 30 days of the order delivery date will be issued a full refund to the original form of payment. Returns made after 30 days of the order delivery date will be refunded via an emailed e-merchandise credit. Made to order items cannot be exchanged, returned or refunded.